This Privacy Policy describes how Festovee Internet Private Limited collects, uses, stores, shares, and protects your personal and business information when you access or use our Platform. Published in compliance with the Information Technology Act, 2000, the IT Rules, 2011, and the Digital Personal Data Protection Act, 2023.
Last updated: April 2, 2026
Business Registration Information: Business name, type, GSTIN, PAN, registered address, and authorised signatory details. Account Information: Name, email address, phone number, password, and profile photograph. Transaction Data: Order details, invoices, payment records, delivery addresses, and communication with other users. KYC Documents: Where required for trade-credit or financial services, identity proof (Aadhaar, PAN card, passport) and address proof. Communications: Messages, feedback, complaints, and correspondence submitted through the Platform.
Device and Access Information: IP address, device type, operating system, browser type, language preference, and unique device identifiers. Usage Data: Pages visited, features used, time spent on the Platform, clickstream data, search queries, and referral sources. Location Data: Approximate geographic location based on IP address or, with your consent, precise location from your mobile device. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyse usage patterns.
We may receive information about you from third-party partners, including payment processors, logistics providers, credit-assessment agencies, and business-verification services, to the extent necessary for providing our services.
Service Delivery: To operate, maintain, and improve the Platform; process orders and transactions; facilitate communication between buyers and sellers; and provide customer support. Account Management: To create and manage your account, verify your identity and business credentials, and authenticate your access. Personalisation: To personalise your experience, recommend relevant products and suppliers, and display content tailored to your business needs. Communication: To send transactional notifications, service announcements, and — with your consent — promotional messages. Analytics and Improvement: To analyse usage patterns, measure Platform performance, conduct research, and develop new features. Legal and Compliance: To comply with applicable laws, enforce our Terms, prevent fraud, and protect rights and safety. Financial Services: Where applicable, to assess creditworthiness and facilitate trade-credit through regulated partners.
We do not sell your personal information to third parties. We may share your information with: Other Users — certain business information may be visible as part of the trade facilitation process. Service Providers — trusted third-party providers for hosting, payment processing, logistics, analytics, and customer support. Financial Partners — where you opt into trade-credit or financing services, relevant information may be shared with regulated financial partners. Legal Requirements — to comply with applicable law, court orders, or government requests. Business Transfers — in the event of a merger, acquisition, or sale of assets.
Your data is stored on secure servers located in India, hosted by reputable cloud-service providers. We implement reasonable security practices including: (a) Encryption of sensitive data in transit (TLS/SSL) and at rest. (b) Access controls restricting data access to authorised personnel only. (c) Regular security audits and vulnerability assessments. (d) Secure software development practices. While we take all reasonable measures to protect your information, no method of electronic transmission or storage is completely secure.
We retain your personal and business information for as long as your account is active or as necessary to provide our services. After account deletion, we may retain certain data as required by applicable law (including tax and accounting regulations), for legitimate business purposes (dispute resolution, fraud prevention), or as permitted under the DPDP Act, 2023.
Under applicable Indian data protection laws, including the DPDP Act, 2023, you have the right to: Access — request a summary of the personal data we hold about you. Correction — request correction of inaccurate or incomplete data. Erasure — request deletion of your personal data, subject to legal obligations. Withdrawal of Consent — withdraw your consent for data processing at any time. Grievance Redressal — lodge a complaint with our Grievance Officer or the Data Protection Board of India. To exercise any of these rights, contact us at support@festovee.com.
We use: Essential Cookies — required for authentication, session management, and security. Analytics Cookies — to understand how users interact with the Platform. Functionality Cookies — to remember your preferences and provide enhanced features. Marketing Cookies — used with your consent to deliver relevant advertisements. You can manage cookie preferences through your browser settings.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any information.
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child's data has been collected, we will take steps to delete it promptly.
Your data is primarily stored and processed in India. In the event that data is transferred outside India, we will ensure that adequate safeguards are in place in compliance with applicable Indian data protection laws.
We may update this Privacy Policy from time to time. The updated Policy will be posted on the Platform with a revised "Last Updated" date. Your continued use of the Platform after any changes constitutes acceptance of the revised Policy.
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the designated Grievance Officer is: Divyank, Founder & CEO. Email: support@festovee.com. Complaints will be acknowledged within 24 hours and resolved within 15 days.
Festovee Internet Private Limited, Dehradun, Uttarakhand, India — 248002. Email: info@festovee.com. Website: https://www.festovee.com