Money-Back Policy

Clients may be eligible for a refund under the following circumstances:

• Service Not Provided: If Festovee is unable to deliver the agreed service.
• Service Delay: If onboarding or execution does not begin within a reasonable timeframe without valid updates.
• Incorrect Charges: If billing errors occur due to internal processing issues.
• Duplicate Payments: Verified duplicate transactions.

• Cancellation after onboarding or execution has begun.
• Submission of incorrect, incomplete, or misleading documents.
• Delays caused by customs, government authorities, or force majeure events.
• Violation of Festovee terms, policies, or fraudulent activity.
• Fees already utilized for marketing, listings, or third-party services.

• Email your request to support@festovee.com
• Subject line: Refund Request – [Registered Company Name]
• Include company name, registered mobile number, payment proof, and reason for refund.
• Requests are reviewed and acknowledged within 7 working days.

• Approved refunds are processed within 7–14 working days.
• Refunds are credited to the original payment method used.

• Partial refunds or service credits may apply if services were partially completed.
• Option to migrate to another Festovee service or category.
• Mutual resolution may be offered instead of a full refund where appropriate.

Festovee reserves the right to modify this policy at any time. Updates will be reflected on this page with a revised effective date.